Tommaso Bicycles are warranted free of manufacturing defects forever.
Tommaso Bicycles is committed to excellence and is proud to stand behind the quality of its products by offering the best warranty in the industry.
During the duration of this warranty, Tommaso Bicycles will either repair any defective frame, or, at our option, replace any defective frame with the same of most nearly comparable model available free of charge. Transportation charges and dealer labor charges are not covered in this warranty. Please note: Transportation times on the replacement of defective frames is 60-90 days. Due to the precise nature of producing a frame in our factories, this can’t be done faster.
This warranty applies only to the original owner of a Tommaso bicycle and is not transferable to subsequent owners.
For any warranty claim to be considered, the bicycle must be brought or sent to an Authorized Tommaso Bicycle Dealer. The bicycle must be in assembled condition and accompanied by the original, dated sales receipt for the bicycle. This warranty applies only to bicycles purchased in fully assembled condition from Authorized Tommaso Retailer or other outlets specifically authorized by Tommaso to distribute Tommaso bicycles. This warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive or improper use. Damage resulting from normal wear and tear, including the results of fatigue, bending the frame, fork or other components is not covered. Damage resulting from improper assembly or maintenance, or from installation of parts and accessories not compatible with the Tommaso bicycle, is not covered. All labor and shipping charges for warranty service are the responsibility of the bicycle’s owner. Components: All other components are warranted against manufacturing defects in materials and/or workmanship for a period of one year from the date of original retail purchases.
For the 2 Year Tommaso Shoe Warranty, Please Click HERE
Shimano components have a 2 year warranty against manufacturing defects
Wheels have a 1 year warranty against manufacturing defects
NOTE: STRIPPED CRANK ARMS ARE NOT COVERED BY WARRANTY AS THEY ARE CAUSED BY IMPROPER PEDAL INSTALLATION.
NOTE: POPPING SPOKES ON WHEELS ARE NOT COVERED BY WARRANTY,
NOTE: All customers outside of the Continental US are fully responsible for all shipping charges on warranty claims
NOTE: IF WEIGHT LIMITS ON BIKES ARE EXCEEDED , ALL FRAME/FORK WARRANTIES ARE VOIDED. ***(\Road bikes are rated for 220lbs, and adventure disc bikes are rated at 300lbs)
NOTE: PLEASE CONTACT TOMMASO BEFORE USING 3RD PARTY AFTERMARKET PARTS, AS THEY CAN AFFECT/VOID THE WARRANTY OF RELATED PRODUCTS.
PLEASE NOTE: Damaging a product through improper assembly will void your warranties, including all Shimano component warranties. To activate warranties the product must be professionally assembled. Self assembly/tuning assumes responsibility for the user and violates the terms of all associated warranties.
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