Return Policy

Want To Make A Return?  

 Every product is returnable for 30 days after delivery.  

 

Initiate A Return:  To initiate a return, just email us or call us within 30 days of receiving your order.

How To Return Items:  Once the return is initiated, we will issue you a Return Merchandise Authorization or RMA.  This RMA is your reference for your return.  Just re-package your item and mail it to:

 

Tommaso Bikes
3700 Havana Street
Unit 102 A
Denver, CO 80239

 

*We recommend using a tracked form of shipment, to assure your item arrives to our warehouse.

Condition Of Items:  We ask that you keep the item in new condition, and take care in repackaging for a return shipment.  This ensures that the return process goes smoothly and assures that you will not receive a restocking fee charge.

If Items Are Damaged:  If we receive a return and it is damaged, the return will be subject to a restocking fee of up to 50% of the purchase price.  Restocking fees are only taken on damaged or used products, so please take care in packing your returns to avoid any restocking fees.

When to expect your refund:  It generally takes about 3-5 business days after the package arrives at our warehouse for your return to be fully processed.  When it is refunded, you will get an email confirmation.

What to do for exchanges: The best thing to do is to return your item for a full refund and place a new order at the same time.  Placing the new order now just ensures that the item does not sell out and that you get it quickly.  Otherwise, just send us the item with a note indicating the size that you need, and we got you covered.

Contact our friendly customer service agents by phone at 877-731-6051 or by email at service@tommasobikes.com if you have any questions or need assistance.

 

***For shoes, apparel, and water bottles, we just ask that you keep them in new condition with all original tags and packaging.  We cannot accept return on worn or used apparel, used bottle, or used shoes.***